Technical Support
Our Support Program Includes
24/7 support
For high severity issues, support services are available 24 hours a day, 7 days a week via web and email.
Access to experts
Connect with our experts through a dedicated support channel for personalized assistance.
Need support?
You can request a support case through our support portal or via [email protected]
Support Program Highlights
Subscription-Based Support
Support is included as a part of your subscription.
Software Updates & Cloud Access
All customers get access to software updates and patches via the Highway 9 Mobile Cloud Portal.
24/7 Support Access
Customers can access support services 24 hours per day, 7 days a week via our support portal.
Hardware Replacement Coverage
Support includes advanced hardware replacement for Mobile Edge appliances and access points.
Customer Support Plan Features
Highway 9 Support Portal
Documentation & Expert Resources
Gain access to comprehensive product documentation, an extensive knowledge base, and a wealth of other valuable resources.
Open a Support Request
Customers can create cases by entering a case on the support portal here.
Register for a Support Account
You can create a support account by registering here.
24/7 Support Access
Customers can access support services 24 hours per day, 7 days a week via our support portal.
